Privacy Policy

At Excellence RCM Technology Private Limited, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, protect, and manage information when you visit our website or communicate with us regarding our healthcare revenue cycle management services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, request information, submit an inquiry, or communicate with our team.

This information may include:

• Name
• Company or organization name
• Email address
• Phone number
• Job title or professional information
• Information included in your inquiry or message
• Other information you choose to provide

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries and requests
• Provide information about our RCM services
• Communicate with prospective or existing clients
• Understand and improve our website and services
• Schedule consultations or discussions
• Manage business relationships
• Maintain website security
• Analyze website performance and usage
• Comply with applicable legal and regulatory requirements

We do not use information for purposes unrelated to the reason it was collected unless permitted or required by applicable law.

3. Healthcare Information

Excellence RCM Technology Private Limited provides healthcare revenue cycle management services, including A/R Follow-Up, Payment Posting, Demo & Charge Entry, Medical Coding, Prior Authorization, Credentialing, and Eligibility & Verification.

Our public website is not intended to collect sensitive patient medical information unless specifically required for a contracted service and handled through appropriate secure processes.

Please do not submit patient health information, medical records, insurance information, or other sensitive healthcare information through general website contact forms unless specifically instructed by our authorized team.

Where applicable, sensitive information received as part of our business services is handled according to contractual obligations, security requirements, and applicable laws and regulations.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance user experience.

Cookies may help us:

• Remember website preferences
• Understand how visitors use our website
• Improve website performance
• Monitor website traffic
• Analyze website functionality

You can adjust your browser settings to accept or reject cookies. Disabling certain cookies may affect some website functionality.

5. Third-Party Services

We may use trusted third-party services to support website functionality, analytics, communication, security, or other business operations.

These third parties may process certain information on our behalf and are expected to handle information according to applicable privacy and security requirements.

We do not control the privacy practices of third-party websites or services that may be linked from our website. We recommend reviewing their respective privacy policies before providing personal information.

6. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to help protect information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Information Sharing

We do not sell or rent your personal information.

We may share information when reasonably necessary with:

• Authorized employees and representatives
• Service providers supporting our business operations
• Technology and website service providers
• Professional advisors
• Government authorities or regulatory bodies when required by law
• Other parties where necessary to protect our legal rights or prevent fraud or misuse

Any sharing of information will be limited to what is reasonably necessary for the applicable purpose.

8. Data Retention

We retain information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business records, provide services, resolve disputes, comply with legal requirements, and protect our legitimate business interests.

The actual retention period may vary depending on the type and purpose of the information.

9. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, which may include the ability to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request information about how your data is processed

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your request before taking action.

10. Children’s Privacy

Our website and services are intended for businesses, healthcare organizations, professionals, and other adult users.

We do not knowingly collect personal information from children through our website.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Links to Other Websites

Our website may contain links to external websites, platforms, or services.

These websites operate independently and may have their own privacy policies and terms of use. Excellence RCM Technology Private Limited is not responsible for the privacy practices, content, or security of third-party websites.

We encourage visitors to review the privacy policy of any external website they access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, technology, or applicable legal requirements.

When changes are made, the updated version will be posted on this page along with the revised Last Updated date.

We encourage you to review this page periodically to stay informed about how we handle information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle information, please contact us.

Excellence RCM Technology Private Limited

Email: info@exllencercm.com

Phone: 7042727909

Address:
Bissam Cuttack, Bramhan Street,
District – Rayagada, Odisha
PIN – 765019

Your Privacy Matters

At Excellence RCM Technology Private Limited, we are committed to handling information responsibly and maintaining trust with our clients, partners, and website visitors. We continuously work to maintain appropriate practices for protecting information and supporting secure business operations.